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A Legacy of Excellent Service

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AFUE

Annual Fuel Utilization Efficiency. Indicated as a percentage, your furnace’s AFUE tells you how much energy is being converted to heat. For example, an AFUE of 90 means that 90% of the fuel is being used to warm your home, while the other 10% escapes as exhaust with the combustion gases.

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ADVANCED RECIPROCATING COMPRESSOR

Type of compressor that uses a more efficient process for compressing refrigerant for better cooling efficiency

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AIR HANDLER

The portion of your air conditioner or heating system that forces air through your home’s ductwork.

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BTU

British Thermal Unit. Used for both heating and cooling, BTU is a measure of the heat given off when fuel is combusted. Or for cooling, it’s a measure of heat extracted from your home. (One BTU is approximately equal to the heat given off by a wooden kitchen match.)

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BTUH

A British Thermal Unit (BTU) is the unit of heat required to raise 1 pound of water by 1 degree Fahrenheit. BTUH is British Thermal Units per Hour.

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BECKETT BURNER

A burner assembly within your oil furnace. This burner provides good combustion of heating oil.

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CFM

Stands for Cubic Feet per Minute. A measurement of airflow that indicates how many cubic feet of air pass by a stationary point in one minute. The higher the number, the more air is being forced through the system.

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CAPACITY

The ability of a heating or cooling system to heat or cool a given amount of space. For heating, this is usually expressed in BTUs. For cooling, it is usually given in tons.

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CARBON MONOXIDE

A colorless, odorless, highly poisonous gas produced when carbon-based fuels, such as natural gas, burns without sufficient air nearby.

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COMPRESSOR

Part of a split-system heat pump or air conditioner’s outdoor unit that controls the pressure applied to the refrigerant, necessary for taking in heat to warm your home with a heat pump or getting rid of heat to keep your home cool.

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CONDENSER COIL

Part of the outdoor portion of a split-system air conditioner or heat pump. By converting refrigerant that is in a gas form back to a liquid, the coil sends heat carried by the refrigerant to the outside.

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DB

Decibels (dB) are a unit measuring the intensity of noise.

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DAMPER

A type of “valve” used in duct work that opens or closes to control airflow. Used in zoning to control the amount of warm or cool air entering certain areas of your home.

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DOWNFLOW

A type of furnace that takes cool air from the top and blows warm air to the bottom-commonly used where furnaces must be located in a second-floor closet or utility area.

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DUCTWORK

Hollow pipes used to transfer air from the Air Handler to the air vents throughout your home. Ductwork is one of the most important components of a home heating and cooling system.

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EER

Energy Efficiency Ratings (EER) measure the efficiency with which a product uses energy to function. It is calcuated by dividing a product’s BTU output by its wattage.

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ELECTRONIC AIR CLEANER (EAC)

An electronic device that filters out large particles and contaminants in indoor air. It then electronically pulls out tiny particles that have been magnetized, such as viruses and bacteria, drawing them to a collector plate.

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ENERGY SAVER SWITCH

An energy-saver switch causes the air conditioner’s fan and compressor to cycle on and off together, reducing energy use.

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ENERGY STAR

Energy Star is a government-backed program helping businesses and individuals protect the environment through superior energy efficiency. Products with the Energy Star rating will be efficient and save cost on energy bills.

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EVAPORATOR COIL

Part of a split-system air conditioner or heat pump located indoors. The evaporator coil cools and dehumidifies the air by converting liquid refrigerant into a gas (or vice-versa). A blower moter, typically in a furnace, then moves air over the coil to either heat or cool your home.

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FAN COIL

An indoor component of an air conditioner or heat pump system, used in place of a furnace and evaporator coil, to provide change the refrigerant from a gas to a liquid (or vice-versa) and blow air over the coil to cool or heat your home.

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HSPF

The Heating Seasonal Performance Factor is a measure of the heating efficiency of a heat pump. The higher the HSPF number, the more efficiently the heat pump heats your home.

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HVAC

Term used for Heating, Ventilation, and Air Conditioning

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HEAT EXCHANGER

The part of a furnace that transfers heat to nearby air.

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HEAT PUMP

A product that works just like an air conditioner in cooling mode; however, in heating mode, the refrigerant flow is reversed and heat is extrated from the outside air too heat your home.

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HORIZONTAL FLOW

A type of furnace, installed on its “side”, that draws in air from one side, heats it and sends the warm air out the other side. Most often used for installations in attics or crawl spaces

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HUMIDIFIER

A piece of equipment that adds water vapor to heated air as it moves out of the furnace. This adds necessary moisture to protect your furnishings and reduce static electricity.

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HYBRID HEAT

Hybrid Heat systems deliver exceptional performance by using a heating source that provides the most energy-efficient comfort during moderate heating conditions.

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INDOOR COIL

see Evaporator Coil

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LOAD ESTIMATE

A series of studies performed to determine the heating or cooling requirements of your home. An energy load analysis uses information such as the square footage of your home, window or door areas, insulation quality and local climate to determine the heating and cooling capacity needed by your furnace, heat pump or air conditioner. When referring to heating, this is often known as a Heat Loss Analysis, since a home’s heating requirements are determined by the amount of heat lost through the roof, entry ways and walls.

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LOW BOY

Low Boy is a type of furnace configuration in which the furnace is lower in height and occupies more floor space.

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MERV

The Minimum Efficiency Reporting Value is the standard comparison of the efficiency of an air filter. The MERV scale ranges from 1 (least efficient) to 16 (most efficient), and measures a filter’s ability remove particles from 3 to 10 microns in size.

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MATCHED SYSTEM

A heating and cooling system comprised of products that have been certified to perform at promised comfort and efficiency levels when used together, and used according to design and engineering specifications.

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NON-THERMAL PLASMA (COLD PLASMA)

Plasma in its simplest form is oppositely charged hydrogen and oxygen ions, also called bi-polar ionization. These naturally occurring ions are artificially produced when a sufficiently high voltage is applied to a sharp point. The plasma, when produced and injected into a moving air stream, breaks down gases to harmless compounds prevalent in the atmosphere such as oxygen, nitrogen, water vapor and carbon dioxide.

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OPERATING COST

The day-to-day cost of running your home comfort equipment, based on energy use.

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OUTDOOR COIL

see Condenser Coil

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PAYBACK ANALYSIS

Overall measure of the efficiency and value of your home comfort system. By combining your purchase price and ongoing operating costs, a payback analysis determines the number of years required before monthly energy savings offset the purchase price.

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PURON REFRIGERANT

Puron® Refrigerant is an environmentally sound refrigerant designed not to harm the earth’s ozone layer. Federal law requires that all manufacturers phase out ozone depleting refrigerants in the next few years. Puron Refrigerant is approved by the US Environmental Protection Agency as a replacement from Freon 22*.

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QUIETECH

QuieTech™ is a noise reduction system that provides comfortable heat while generating very little noise in the process.

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R-22 REFRIGERANT

R-22 is a single component HCFC refrigerant with low ozone depletion potential. It has long been used in a variety of air-conditioning and refrigeration applications in a variety of markets. Production of R-22 will cease in 2015 per the Montreal Protocol.

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RECIPROCATING COMPRESSOR

A type of compressor used in air conditioners that compresses refrigerant by using a type of “piston” action.

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RECLAIMING

Returning used refrigerant to the manufacturer for disposal or reuse.

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RECYCLING

Removing, cleaning and reusing refrigerant.

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REFRIGERANT LINES

Two copper lines that connect the Condenser (Outdoor) Coil to the Evaporator (Indoor) Coil.

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RIELLO BURNER

A burner assembly within your oil furnace. This burner provides a cleaner, higher quality combustion of heating oil to increase energy efficiency.

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SEER

The Seasonal Energy Efficiency Ratio is a measure of the cooling efficiency of your air conditioner or heat pump. The higher the SEER number, the more efficient the system is at converting electricity into cooling power.

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SCROLL COMPRESSOR

A specially designed compressor that works in a circular motion vs. an up and down piston action.

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SETBACK THERMOSTAT

A state-of-the-art electronic thermostat with a built-in memory that can be programmed for different temperature settings at different times of the day.

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SINGLE PACKAGE PRODUCT

One outdoor unit that contains both a heating and a cooling system.

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SMARTRECOVERY

Smart Recovery starts the system in advance to be sure that each zone reaches your selected temperature setting at the scheduled time.

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SPLIT SYSTEM

Refers to an air conditioner or heat pump that has components in two locations. Usually, one part of the system is located inside (evaporator coil) and the other is located outside your home (condenser coil).

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THERMIDISTAT

The Thermidistat™ Control monitors temperatures both inside and outside, as well as indoor humidity and adjusts system operation to maintain the temperature and humidity levels set by the homeowner.

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THERMOSTAT

Unit that monitors and controls your HVAC system products.

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THERMOSTATIC EXPANSION VALVE

A thermostatic expansion valve (TXV) is precision device used to meter the flow of liquid refrigerant entering the evaporator at a rate that matches the amount of refrigerant being boiled off in the evaporator.

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TON

A unit of measure for cooling capacity. One ton = 12,000 BTUs per hour.

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TOTAL HOME COMFORT SYSTEM

The ultimate solution to providing you with consistent, customized home comfort, despite the ever-changing weather.

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TRUESENSE DIRTY FILTER DETECTION

TrueSense™ dirty filter detection reminds you when it’s time to change your media filter.

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TWO STAGE COMPRESSOR

Two Stage Compressors are capable of two levels of operation, a low stage and a high stage. Properly sized equipment will operate 80% of the time in low stage, enhancing efficiency and comfort with lower humidity levels and quieter operation. It’s like getting two air conditioners or heat pumps in one system.

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UL

UL is an objective, non-profit organization that tests and rates electrical products for public safety.

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UPFLOW

A type of furnace that draws cool air from the bottom and blows the warmed air out the top into the duct work. This type of furnace is usually installed in a basement or an out-of-the-way closet.

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VENTILATOR

A ventilator captures heating or cooling energy from stale indoor air and transfers it to fresh incoming air.

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ZONING

A way to increase your home comfort and energy efficiency by controlling when and where heating and cooling occurs in a home. Programmable thermostats are used to control operating times of the equipment. Dampers are used to direct air flow to certain parts or “zones” of the home.

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Thomas C.
1727899767
Aaron came and serviced my hvac and did an amazing job. And the woman that took my call was awesome too. I signed up for future service with you. Thanks again for coming on such short notice. Appreciate it.
Patrick S.
1727807122
The Galbreath team provided excellent response time and technical support for us following Hurricane Helene. Upon restoration of electrical power, our HVAC system failed to respond. A message requesting service was sent to Galbreath, with a very timely response received. Both the front office and service technician were extremely professional, helpful, and polite. Restoration of HVAC service was very timely.
Charlie J.
1727805854
Mark R.
1727698064
Robert T.
1727545330
AC failed after hurricane Helene . Technician Aaron Pitts came out and arrived much earlier tgan the dispatcher predicted. He called from the job he was at gave me his estimated arrival and showed up right on time. He quickly diagnosed the issue and explained the required repair process. After an hour we had cool air circulating . Overall this was a good service experience during a difficult time. Thanks Aaron and Galbreath for your efficient and professional service!
Rami P.
1727543832
Robbert
1727388618
I called for a quote and Tyler arrived at the house and was very knowledgeable about the product, options and pricing. I appreciated the level of professionalism and friendliness. If you need a new system or service give Galbreath a call.
Melissa K.
1727366405
Very pleased with their timely response to my request for help with my system and their expertise. Highly recommend giving them a call if you need assistance.
Samantha B
1727302091
If I could give them more than 5 stars I would! Our AC stopped working monday night, it soon became 85 degrees inside our home. I’m currently very pregnant (9months, due in 2 weeks) and have a 17 month old toddler at home. This company was able to provide next day diagnostic and repair services to our AC unit, when all the other companies couldn’t help! They were professional, on time, and reasonably priced. The service technician Danny was extremely knowledgeable and was able to get our ac unit up and running in no time! We recommend and use this company in the future!
Candice S.
1727283944
This is an extremely professional company. From my first contact with their office through the first service call and help provided by their employee. Zach was very professional and detailed in his analysis of our system. I would recommend this company to my friends.
Steven F.
1727223752
Excellent service! Scheduled maintenance was completed in a timely manner. Our technician was thorough, knowledgeable, polite and very helpful answering any and all questions. No doubt we feel we are in good hands.
Gregory S.
1727110011
The Technician was very professional and completed a full inspection of our HVAC system, explained everything, and overall it exceeded my expectations.
Cat P.
1727048295
Jennifer B.
1727010115
Joe Z.
1726938590
Always polite and professional, seems like each tech is an expert in the field. Brandon, especially, has always fixed our issue fast and completely. It’s nice to truly trust the people working in your home.
Holly G.
1726872451
Customer service is not lost on this company.From my initial call until the tech Brandon left I was well informed treated with the upmost of respect. It was a pleasure working with this company.
Jaclyn R.
1726679826
My technician Gil was great!!!
Brenda R.
1726607904
I scheduled service online on their website and received a callback at 7:45 am to schedule a service call. I had a service tech at my house by 8:30 am. Within an hour, problem solved and my A/C unit was up and running. Put my house on their maintenance program. Great customer service!
Belinda T.
1726587771
Very professional. On time and did a great job
Lisa W.
1726512425
Danny was excellent in double checking for leaks & gave me an excellent proposal for the work I need to have done. Thank you Danny
Eva B.
1726432548
What a fabulous company and their technicians are amazing. Branden came in, showed me our problem, and fixed it on the spot. A month ago after the flood Steven came and unclogged our unit. I highly recommend them for all your AC and Heating needs.
Lauren G.
1726407858
Galbreath Heating and Air answered our call after hours when we expected to leave a voicemail. We let them know if was not an emergency, but that we had already been waiting on the home warranty company for several days and no longer wanted to wait. The office called us first thing the next morning, got our information and let us know that they had a cancelation and could be at our house within 30 minutes.The technician let us know the issue and asked us before he proceeded to fix the issue in case it was an additional cost. We approved the work and it was finished quickly. Payment was easy and they provided recommendations to help our system operate more efficiently in the future. I highly recommend the Galbreath team for your HVAC needs! Thank you Mr. Larry and team for being the best around.
D. S.
1726341379
09/2024 Galbreath has always explained the services and equipment provided to me. The service rep worked with me on pricing. I would call on this company again.
Emory N.
1726337549
Michael B.
1726322730
Amazing service!
Roberto Alvarez J.
1726263220
The technician was great and very knowledgeable. He solved our problem pretty fast and was very friendly.
Carla H R.
1726259742
Rachel H.
1726244246
Sherri has been an amazing point of contact and Gil was very nice and professional!
Michael B.
1726237363
Wonderful service, and so appreciated is your joyful attitude. Thank you!
Kensley D.
1726178145
Aaron is knowledgeable about the HVAC system, take time to explain all the details about the job options and agreement.I called in the morning by less than four hours the technician was at my door. I will definitely recommend Galbreatth heating and Air company to anyone facing the same issues as I do. Great JOB Aaron 👏
Ryan O.
1726163787
William A.
1725978679
Having moved from South Florida where A/C is essential, we have dealt with many HVAC companies over the years.I was very impressed with our tech Zachary. He was knowledgeable, considerate and a pleasure to work with.Since this is a new house to us (3 older units), Zachary did an excellent job with maintenance and cleaning, in addition to explaining the state of each unit and providing recommendations as to what each unit needed.I strongly recommend Galbreath if you are looking for an HVAC company. They will be our HVAC company going forward.
Justin A.
1725914867
Received a call prior to visit when Brandon was in route at time window given when I called in to set up same day appointment. Brandon did a great job very thorough and high attention to detail on system and system operations. All questions and concerns regarding the system were answered in terms I could understand. Great job highly recommend Brandon and the team.
Robert C.
1725653171
Good experience with Galbreath Heating and Air, diagnosed issues and repaired in a timely manner, technician was on time, polite, clean and knowledgeable.
Regina S.
1725566996
Aaron was our technician today. He did a great job, asked if any questions, how to contact him if anything comes up and that he would send a recommendation e-mail. Thank you Aaron!
Annette G.
1725564193
Great service always. The service guy was very helpful in fixing our units!⭐️⭐️⭐️⭐️⭐️
Kent K.
1725462531
Have used Galbreath for current and prior homes and they are experienced and service oriented. Tech Danny S. Was able to spot issues and effect a fix in short order. Good job.
Jaime B.
1725393763
Aaron is amazing-he was our first experience with Galbreath and has set the standard high. He came out on an emergency call for no air working in August and quickly got to work identifying the issue. Unfortunately, it was a motor problem so $600 it was repaired, but he did it all in the same day and with a smile on his face and in the rain. We signed up for the yearly maintenance service agreement and someone else came out at the end of August. He seemed to more concerned with finding problems and upselling products that actually servicing the unit. I called to speak with someone about my disappointment and they insisted on sending Aaron back out to do a follow up walk through which I really appreciated. I had different expectations on what the maintenance agreement was which was my fault for not inquiring, however they definitely did right by me. It is refreshing to know that there are still honest companies and hard working employees
Peter M.
1725107955
The technician, Kevin, was prompt, thorough, and honest. He diagnosed and repaired my broken a/c unit on the spot and performed preventative maintenance. If all techs are like him, I’m glad to have chosen Galbreath.
Kamal C.
1725022844
Patricia B.
1724954049
I called one week ago to schedule an appointment, and was scheduled quickly. Great service was done by Kevin. Kevin is very knowledgeable, and respectful. I hope that I can build a long lasting relationship with Galbreath Heating & Air. Thanks again!
Ginny G.
1724948498
Scott S.
1724944239
Ms. Rebecca was quick to respond to our needs for service and repair for our air conditioning unit. She was able to quickly dispatch a tech to the home. She ensured both myself and my wife received texts messages so we were aware of who our tech was and when he would be arriving. The text included a picture of the tech which was really nice so we knew who to look for and it also included his review rating which again helped put our mind at ease. Our tech Danny, was prompt, polite and educated me the whole way what my options were that included pictures and videos of areas of concern. Priced extremely well. And the service membership they offer is probably the best on the market. Overall an outstanding experience and they have a return customer for life.
Letha S.
1724879842
Very professional and kind. My dog got out and he helped me get her back home. That was very nice of him
John W.
1724779355
Brandon did an excellent job in finding the problem and fixing it!
Kasey520 M
1724670097
Mike A.
1724604791
They are all responsive, extremely professional, and do the job correctly, the first time. Wouldn’t call anyone else in the Richmond Hale area
Carolyn H.
1724546087
I really appreciate this company. The people are wonderful, helpful, knowledgeable, and hardworking. Tyler helped us figure what we could and should do. He’s extremely personable and professional and he spent a lot of time developing a plan. Thank you so much.
melissa A.
1724545348
We have been using Galbreath for several years and have been very satisfied with their service.
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